Sunday, May 20, 2018

A Positive Outlook In A Negative World

It is hard to start this positive message without first mentioning the negativity we find through every form of media. We live in a dark world focused on negative politics, school shootings, racial divisions and well you get where I am coming from. But while we cannot neglect the negative realities of today, we can be intentional about celebrating the positive, and it doesn’t have to be a miracle or out of the ordinary occurrence.

Today, I’m in Waxahachie, Texas a small bustling city where the folks are just like you and me. I’m sitting at a Starbucks having a breakfast sandwich and a caramel macchiato while observing the entire place. My attention is drawn to two employees who perhaps do not realize how much they stand out. The first of these is Devon who is loud and boisterous but intentional about making sure every customer he encounters gets a positive greeting and knows he or she matters. He is a no nonsense employee who makes no exceptions when it comes to treating people with grace and excellence. Most impressive is his willingness to jump ahead and catch the order right at the cashier’s area even before it is recorded ensuring that regardless of the crowd, people are served in a timely fashion. Devon is any employers dream of the perfect employee unless of course you are working at the Library and demand quiet. Then there is Kayla who did not have to be identified as the person in charge as, like a true leader, she clearly was the person at the helm. Navigating from training an employee at the window to ensuring supplies were re-stocked, she flowed back and forth with the elegance of a butterfly floating gently through a strong breeze. Her calm spirit during an extremely hectic time frame, kept everyone else calm and focused on their respective areas. Customers were addressed quickly and with great care and concern. Whether they were out of bananas or out of croissants, they made sure all left with a smile on their face. Devon and Kayla are examples of what makes us all great; two youngsters who know how to work hard, take their respective positions seriously, and treat customers with the utmost respect and care. Watching them reminded me how awesome we can be if we simply take the time to care for others and just keep smiling through it all. Way to go Devon, Kayla and Starbucks! Way to go Waxahachie, Texas! Just a little advice to go!

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